First Aid Training courses for leisure centres, further education, retail trade and the working environment

Shop Terms and Conditions

Welcome to my first aid shop - I hope you are able to locate your needs amongst the comprehensive range of products available.
As with any such e-commerce facility, there are Terms & Conditions relating to its use.
Please ensure you read these and indicate your acceptance where shown.
This shop is provided and managed through an affiliate scheme with Nuco Training Ltd and the terms and conditions relating to its use, set out below, are established by Nuco Training Ltd in agreement with the Affiliate. To use this website you must accept the following terms and conditions, which together with the privacy policy, govern Nuco Training Ltd's relationship with you in relation to the use of this website.
The registered office of Nuco Training Ltd is St Denys House, 22 East Hill, St Austell, PL25 4TR (Company registration number is 03684918).
In the following agreement the terms "us" or "we" refers to Nuco Training Ltd and the term "you" refers to you as the user or viewer of the shop.
The use of this website is subject to the following terms and conditions:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Whilst we endeavor to maintain the accuracy of the information contained on the website, neither we, nor any third parties, provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions
  • All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • You may not create a link to this website from another website or document without Nuco Training Ltd's prior written consent.
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

Product Images.
Where possible the image shown represents the goods. However, certain pictures may represent a different manufacture, a generic form, a range of goods, within a group of same or related products or an advertising image. In these cases the image does not necessarily accurately represent the product.
Unless otherwise stated all prices shown are in Pounds Sterling and include VAT and any other applicable taxes. Unless otherwise stated all prices are our standard prices and will usually remain the same for any particular item.
VAT is included on all relevant items at a rate of 15%, VAT is chargeable to all customers within the European Union.
Postage and Handling Postage and Handling will be charged at the most economical rate and sent in secure packaging recorded delivery. The carriage fee will be calculated and shown to you before you enter your payment details.
Unless otherwise stated delivery times should be within 5 days for the UK, and within 10 days for other European Union countries, and within 20 days for the Rest of the World.
Payment for shop Purchases
Purchases made from this website must be paid for by credit or debit card at the time of placing your order. Products will not be dispatched unless fully paid for.
Your Right to Cancel and Claim a Refund
Under the Distance Selling Regulations you have the right to cancel your order and claim a full refund at any time after you place your order and up to 14 working days after you receive the goods. If you wish to do this please contact Nuco Training. We will make the refund as soon as possible and in any event within 30 days.
Your obligation after delivery and in the period up to the point of cancellation is to keep possession of the goods and take reasonable care of the goods. After you have cancelled you have a duty to restore the goods to us and in the meantime retain possession of the goods and take reasonable care of them. Goods returned to Nuco Training not in a re-saleable condition will not be refunded. If you exercise your right to cancel your order after we have sent the goods, and they are not defective, of poor quality, misdescribed or not fit for their purpose, then you must send them back to us at your own expense.
If We Have Problems Fulfilling Your Order
If for any reason we cannot fulfil your order we will contact you to give you the choice of canceling your order, amending it, or waiting for the items you ordered to come into stock as appropriate.
When do these Terms and Conditions Apply?
These Terms and Conditions apply to all shop orders placed on this web site or by phone, fax or mail order.
Further Assistance
If you need any further assistance to place your order, please contact Nuco Training Ltd. If you have questions concerning these terms and conditions, please contact Nuco Training Ltd. Alternatively, you may wish to enquire of your local trading standards office or Citizens Advice Bureau. The main consumer protection legislation governing this contract is the Consumer Protection (Distance Selling) Regulations 2000 and the Unfair Terms in Consumer Contracts Regulations 1999.
Nuco Training Ltd is confident that you will be more than satisfied with the quality of products available for sale on this website. However, should you wish to return any products bought from us, we will be happy to refund or exchange a product provided it is in fully re-saleable condition. Returns should be made within a reasonable time (maximum of 14 days) and in original, undamaged packaging.*
* If we find that the product has not been returned to us in fully re-saleable condition, we reserve the right to refuse a refund on the item.
Returns can be made by using either Royal Mail or a courier of your choice.
Please send the items you wish to return to the following address along with all supporting documentation:
Nuco Training Ltd, Endeavour House, Central Treviscoe, St Austell, Cornwall, PL26 7QP
We are unable to offer a refund or exchange on perishable goods unless they are faulty. The only product that this applies to is the Flesh Paste, which can be bought separately but also comes as part of the Casualty Simulation Kit and the Trainers Start-up Kits.
We will refund you the full delivery charge when a product is returned as faulty or damaged, but not when a product is simply unwanted.
The product you wish to return must in a re-saleable condition and in its original, undamaged packaging. It will be for us to determine whether a returned product meets the criteria. We will refund the price of the item to the purchaser or exchange it as soon as it is received by us. This will usually reach your account within 7 working days. Timing will, however, depend on the speed with which your credit/debit card company process the credit. A refund of the delivery charge will be given when incorrect, damaged or faulty goods are returned.
If you have any questions relating to the return of goods purchased, please do not hesitate to get in contact with us via:
Tel: 08456 444999
This privacy policy sets out how Nuco Training Ltd uses and protects any information that you us when you use this website.
Nuco Training Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Nuco Training Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 21st July 2008.
What we collect
We may collect the following information:

  • Name and job title
  • Contact information including email address
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer surveys and/or offers

What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Nuco Training Ltd, Endeavour House, Central Treviscoe, St Austell, PL26 7QP.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.